 |
Further
Reading ...
|
|
"How To Pull Massive Profits From Resale Rights Instantly” - Ewen Chia
What’s in your name? I’m not trying to be funny here, this basic question holds the key to you making much more money with your resale rights business than you probably realized. May I ask again then: “what’s in your name”? If you look at...
There's No Free Lunch! - John Colanzi
Man alive. Sometimes I wonder if I'm in the twilight zone. There's a large thread in one of my favorite forums about a new program. Most of the questions are about how to get maximum spillover. Spillover! Well smack my wrist and call me shorty. I...
Making Mistakes. - Robert J Farey
MISTAKES. Don’t worry about making mistakes. Everyone makes mistakes. Why should you be different. The person who never made a mistake, never made anything. Mistakes can be costly. They can also be educational. Look upon your mistakes as an asset....
Viral Marketing with Your Signature File - Megan Corwin
Computer viruses are usually a bad thing. They can compromise your security, delete necessary files, and give your PC trouble. Viruses reak havoc quickly often because they are forwarded via email and eventually reach thousands of computers. ...
|
|
|
Make Sure You Get The Customer Perspective
|
 |
Written By:
Erwin Steneker
|
|
|
Businesses that fail, often forget to seek out the customer perspective. I have talked to some folks at businesses that were less than succesful, and when asked if they actively seek out customer comments, the answer invariably is no. Why don't they do that? Why not get the customer perspective?
Oftentimes, the company is overconfident, and thinks they know what customers want. This myth, because that's what it is, can be upheld as long as the customer is not involved. However, the customer has a strong vote in the buying process, and in the end it will become crystal clear how the customer feels! At that point, of course, it's too late to do anything about it.
Another reason for not asking the customer is fear. From the customer perspective you might not be doing so well as you thought you were. For insecure persons that may come as a blow! In order to - continued below ...
|
|
|
continued ...
protect themselves, some folks just don't want to hear it and simply don't ask. On the other hand, they could be missing out on a whole lot of uplifting comments.
Get real! Would you rather get the customer's votes in your wallet, or in your mailbox?
The sooner you know how the customer feels about your business, the sooner you can start to correct any shortcomings that may emerge. But you have to act. There is no use in hiding the remarks you don't like. This doesn't change the reality. Put your customer in the centre of your business and let the rest follow in tune.
This can only improve your bottom line.
Erwin Steneker is a senior support consultant with over 13 years of experience in both sales and IT support. Check out his website at http://www.customerservicepoint.com/
|
|
|
|
 |
|
|
| _Additional Resources ... |
|
How Can You Start A Profitable Home Business? - Johnson Math
Would you like to get an income potential of $10,000 and above per month? http://wealth.mypiece.com/ You can start at only $7 per month with no other charges. Payment goes to "ZERO" after you get three in your team. No need to talk to people or sell...
eBay.com (US) ....V ....eBay.co.uk (uk) - The fight is on - Karen Mills
eBay.com v eBay.co.uk Karen Mills ©2004 If you have been a web surfer for a long time you will of noticed that when you click on a domain with .co.uk you are redirected to the domain .com . The .co.uk is a mere link to the main site . eBay is...
Jumpstart Your Local Business -- Get Online - Sharon Fling
If you're not marketing your local business online, opportunity is passing you by. So many people focus on the Internet's global reach that its potential benefit to local business is often overlooked. Global information is great, but people's...
|
|
|
|
|
|
|
|
|
|
