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Further
Reading ...
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How to Start and Run a Landscape & Garden Maintenance Business - Jack Stone
You have permission to publish this article electronically or in print, free of charge, as long as the bylines are included. A courtesy copy of your publication would be appreciated. How to Start and Run a Landscape & Garden Maintenance Business...
Make Money At Home-Start Here First - Jeff Schuman
So you want to make money working at home! You are not alone. According to a recent search I did the term make money was typed in almost 100,000 times in one month. There are a lot of people wanting to make money working at home. I was one of...
Equipping Your Home Office - Part 2 - Vishal P Rao
In Part 1 of this article we discussed how to select office furnishings and why making the right choices were crucial to your comfort and ability to remain organized. In Part 2 we will take a look at your basic home office equipment needs. 1....
Achieving financial freedom with Network Marketing on The Internet - Part 10 - Tasos Vasilopoulos
Achieving financial freedom with Network Marketing on The Internet By Tasos Vasilopoulos Part 10 - Time for decisions - Choose a web hosting company Introduction This article makes part of a series of 20 articles. The subject of this series is the...
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Losing Angry Customers
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Written By:
Sue and Chuck DeFiore
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This article offers five ways to help you deal with angry customers. While the goal of all businesses is to have only happy customers, we also have to be realistic and realize sometimes we are going to anger a customer. Isn’t it best to know in advance how to deal with an angry one, of course it is. Read on…..
Handle the person first, then the problem. Let angry people vent their frustrations. This alone will go a long way toward resolving the problem. Many times people just need to let off some steam and you are their sounding board, whether you deserve to be or not.
Apologize. This is crucial. It shows you are committed to the relationship. Remember, the customer is always right, whether they are or not. So apologize, whether or not it was your fault.
Show empathy. Assure your customer that he or she has every right to be angry and disappointed and that you would feel the same way if it happened to you. Make them feel understood. Use your own - continued below ...
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experiences to show empathy.
Find a solution. Resolve the problem with your customer, not for the customer. Ask questions that will get the customer involved in the process, such as “How would you like to see this problem resolved?” or If you were in my position, how might you resolve this kind of problem for your customer?”
Follow up. After resolving the problem, you must follow up. Make sure things are satisfactory, but also look for additional needs that represent selling opportunities.
So, employ the above strategies and turn angry customers into happy ones!
Copyright 2004 DeFiore Enterprises
About the Author
Interested in having your own successful, home based creative real estate investing business? Chuck and Sue have been helping folks start successful home based businesses for over 19 years, and we can help you too! To see how, visit http://www.homebusinesssolutions.com
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How Safe is Your Success? Part 8 of 8 - Bill Hely
"How Safe is Your Success" is a series of eight articles. Each article addresses a different aspect of a universal problem which is of particular importance to those who do business on-line. Most Internet users are at least aware there are dangers...
Why You Need A Business Plan! - BB Lee
Why You Need A Business Plan BB Lee (C) 2003 500 words A business plan is critical to the success of your business. Despite this many business owners delay or do not take the time to draw up a well thought out business plan. Consider This!...
Do You Have a Hobby That Makes Money for You? - Gerardas Norkus
Everyone has a hobby. We love all kinds of music, sports, movies, books... We have pets, we grow flowers, we build houses, buy cars... Some of us even love our jobs (boy, those are the lucky ones)... Dale Carnegie said: "Today is life - the...
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