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Further
Reading ...
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Short Messaging Service (SMS) for Enterprise Messaging - Vijay Shukla
Short Messaging Service (SMS) for Enterprise Messaging SMS for Enterprise Messaging – Value added services Short message service, usually called SMS, is a globally accepted wireless service for enterprise messaging (mobile value added...
A Micro-Entrepreneur's Most Valuable Resource - Mike Morgan
According to the U.S. Small Business Administration, there are approximately 25 million small business in the United States. They account for 47% of all sales, 55% of innovations, and 35% of all federal contracts. And the rate of small business...
Mortgage cycling - second mortgage - kigo kare
Did you know it's possible to build a minimum of $40,000 in home equity, and pay your mortgage off in 10 years or less without making biweekly mortgage payments? Fortunately, for you as a homeowner this is entirely possible. Let me explain how:...
Starting Your At-Home Voiceovers Business - Peter Drew
Thinking of getting into the voiceover business full time, specifically, opening your own in-house voice-over studio? Good for you! It’s a really great way to make a living! OK. You’ve got the dream. Now let’s see what it takes to make it a...
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I Want My Money Back
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Written By:
Denise O'Berry
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No matter what you do, there will come a time when a customer will ask for a refund for some reason or another. Do you give it to them?
That depends. If you have an unconditional money back guarantee, there's no question. Refund the money -- no questions asked. What if you have no stated guarantee? What would you do? How would you proceed?
Your best course of action will normally be to go ahead and negotiate a refund. Perhaps it won't be a full refund, but one that both you and your customer feel comfortable with. The time and effort you would invest to argue over it is most often not worth it. Consider this:
- Determine how much one hour of your time is worth.
- Determine how many hours you've spent - continued below ...
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dealing with this person.
Do the math.
Compare your total with the price the customer paid. Is it worth it?
You'll spend tons more "money" in your wasted time and effort. Neither of you will walk away happy. And don't forget that unhappy customers are the most vocal about the treatment they received.
Listen carefully to the feedback the customer provides you and chalk it up to a business lesson.
Denise O'Berry helps small business owners identify and execute the steps necessary to grow their business. Find out more at http://www.targetreferrals.com
denise@whatspossible.com
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| _Additional Resources ... |
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Poor credit and the need to fix it - Jakob Jelling
Everyone can be put at a disadvantage if they have poor credit. Lenders are less likely to loan to people with a poor credit history, therefore it becomes a huge handicap for people looking to buy on credit. If you want to buy your car or house on...
How To Write Effective And Unique Articles That Are Optimized for the Search Engines - Karl Augustine
It is a well known fact that writing, distributing and posting articles to various location on the web is an extremely effective way to generate targeted traffic and establish yourself as an experienced marketer in your field. Unique articles that...
Low Key Marketing - Bob Osgoodby
Email marketing, if done correctly, is one of the most effective network marketing tools available. Now I am not condoning "spam" which is a practice widely used today. Spam is the sending of information (usually an ad for a product, service or...
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