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Further
Reading ...
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The Five Questions You Must Answer - William Cate
The Five Questions You Must Answer to Get Financing Help By William Cate Published November 1999 [http://home.earthlink.net/~beowulfinvestments/] [http://home.earthlink.net/~beowulfinvestments/globalvillageinvestmentclubwelcome/] 1. What do you...
What’s Love Got To Do With It? - Diane Hughes
Ask successful online business owners, and they’ll quickly tell you there are certain things that are imperative in order to reach your business goals. Some of the common responses to the question "How do you thrive online?" are: dedication,...
“Getting Back to Basics: A Customer Service Tale” - Joy Fisher Sykes
“Getting Back to Basics: A Customer Service Tale” By: Joy Fisher-Sykes One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know...
How the Rich Invest Their Time - Aaron Kater
If you don’t seem to have enough time in your day, you might want to invest some of it and read this article to find out how to create more valuable time in your day. The rich are rich in part because they know how to invest their time wisely to...
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How To Get Repeat Business
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Written By:
Chuck and Sue DeFiore
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A concern for many of the participants in the survey results was repeat business. One of the best ways to get repeat business is to outline what makes YOU want to do business with someone else again, and apply these same questions to your own business. Ask yourself the following: Were you clear as to what you wanted or needed? Were all your needs meet based on what you told the business you wanted or needed? Were they courteous, friendly? Did you get what you needed in a timely manner? Did they follow-up with you (to see if you were happy with their product or service)? Did you respond to a follow-up?
The kind of questions are going to depend on the business or service offered. For example, when we finish a lease purchase deal we send final letters to both the tenant/buyer and the seller, and tell them it was a pleasure doing business with them, we wish them the best, and we would appreciate a short note if they were happy with our services. We include a self addressed stamped envelope for their convenience, and ask them if they know of anyone that could use our services.
For those of you that sell products, follow-up - continued below ...
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with a survey, letter or telephone call to find out how the product is working for them, do they have any questions. Are you providing support for this product, if so, this is a great time to go over the support you provide, and other products you offer which your customer might need in the future. Be sure to send your customer updates on this product and others that might be appropriate.
For those of you that say in Creative Real Estate once the deal is done it's done. Yes, it is if you are acting as an investor only. However, our credo is if you approach Creative Real Estate as a business, and run it as a business, the business will come to you, rather than you having to keep finding the deals.
Copyright DeFiore Enterprises 2001
About the Author
Chuck and Sue have been helping folks start successful home based businesses for over 17 years, and they can help you too! To see how, visit http://www.homebusinesssolutions.com for the latest FREE tips and tricks, educational products and coaching in creative real estate investing and home based businesses.
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Swotting for Success - Dave Collins
Not so long ago, I impressed the daylights out of a friend, by showing him his face on my PC's screen. As I tapped away at the minus key, the picture slowly zoomed-out, revealing that it was a picture of the two of us, and it soon became clear...
Buy High... Sell Higher as Property Values Soar - Lothar
Real estate values rise and fall in cycles. Currently home prices are nearing a top in many areas. Skyrocketing housing prices in California are prompting nearly a quarter of the residents to seriously consider moving to areas with more...
Packaging Success - Arleen M Kaptur
If success and achievement came in a package or a bottle, what would it look like? Would it be wrapped in satin and tied with a 14-carat ribbon? Would the bottle that contained achievement be as deep as a ruby or as clear as an emerald? Picture...
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