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Further
Reading ...
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The Hidden Power Of Understanding: A Secret To Building Massive Momentum In Business - Matt Zembruski
You're busy with your business today, aren't you? You're pushing your mind and body to the limit just about everyday to handle all the activities that need to be done. But something is not quite right with this picture. Didn't you get into business...
Council Right to Buy Mortgage – Helping Everyone Have a Home of - James Taylor
“We will help every Council Tenant to become Home Owners” With these historic words Margaret Thatcher initiated an equally historic concept of council right to buy scheme. However, the groundwork for this scheme had been laid much before in the 70s...
Why Six Sigma? - Peter Peterka
The simple answer is to improve your business methodology so that you reduce defects, thus reducing costs and increasing quality, thus increasing efficiency and ultimately, customer satisfaction and loyalty. The fundamental objective of the Six...
Are You Walking the Talk? - Diane Hughes
I saw a television commercial the other day. It actually made me laugh out loud. It wasn't funny "ha ha," it was funny ironic. A local telephone service provider was singing its own praises about what wonderful service it provided. "Yeah, sure!" I...
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Customer Service - A Lost Art?
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Written By:
Craig Binkley
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Is customer service a lost art? Before you answer that question, take a moment and think about the last few times you have gone shopping or out to dinner. Okay, now that you have really thought about it, is your answer any different?
Why is it that when we actually DO receive excellent customer service that it makes such an impression on us that we usually choose to go back? Why - because the occurrences are so few and far between!!!
As a home business owner, it is imperative to my business that customer service is ALWAYS a top priority. Remember the saying: “If you don’t take care of your customer, somebody else will”. I’m sure you have read or heard it somewhere before.....and how true it is.
Here are a few ways to improve customer service at your business:
1) SMILE - Sounds too simple, right? As a customer, would you prefer to be serviced by a smiling face, or a scowl that would befit a guard dog?
2) LISTEN - Always be slow to speak and quick to listen. Let customers express themselves without you trying to do it for them. Nobody likes being interrupted.
3) DON’T BE TOO PUSHY - Yeah, I know - the bottom line is sales, right?
There is a fine line between suggesting products/services and pushing them down a customer’s throat. If you are too pushy, your customer will probably walk away and take their business elsewhere.
4) PHONE ETTIQUETTE - Whether you are answering or initiating a call, always remember who the - continued below ...
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customer is. Be polite. Try “Yes sir/ma’am” instead of “yeah” and “nope”. If you don’t have an answer for your customer - offer to do some research to find what they are inquiring about.
5) THANK YOU - ALWAYS thank your customers. Even if you could not help them or they decided not to purchase from you. Leave them with a positive impression of your business before they leave.
6) TRAINING - Train your employees. Don’t let an untrained employee ruin your track record of excellent customer service. Train your employees on-the-job for as long as necessary to teach them good customer service.
“And as ye would that men should do to you, do ye also to them likewise”
Luke 6:31
In conclusion: Customer service may be THE most important aspect of your business plan. I know of many people who are willing to pay a little more for a product or service in order receive excellent customer care. Price, advertising, and location are all vital to a business---- but whatever you do, don’t overlook the all-important “Good Customer Service”.
2004 © Born-Again Bargains
http://www.bornagainbargains.com
Craig Binkley – husband, father and home business owner assisting in the restoration of the “traditional” family through home business ownership.
http://www.bornagainbargains.com
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| _Additional Resources ... |
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Enhanced and Affordable Poster Digital Printing - Kristine Llabres
What is affordable is the most beguiling factor for the companies for it will be less to their expenses. Since promotion and advertisements are necessary for the company to gain more profit and increase customer participation. For quite sometime...
Sell More by Testing your Web Headlines and Home Page - Judy Cullins
A client asked me, "At what point do you change your Web site when not making enough sales?" My answer? Within a month or so because as long as your ad copy is weak, those weak sales numbers will continue. My Web master says "It depends on how...
Small Business Q & A: The Business Autopsy: A Fact Of Life - Tim Knox
Last week we discussed the importance of performing an autopsy on a dead business. No, I haven't been watching too many of those wonderfully graphic, TV forensic investigation shows. The reason I recommend you do a business autopsy is to uncover the...
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