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Further
Reading ...
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ERP Software Financing: the future? – overview for company owner - Andrew Karasev
In our case – we serve Microsoft Business Solutions ERP and CRM products: Microsoft Great Plains, Microsoft CRM, Navision, Microsoft RMS, as well as we do customization and integration to these products. We would like to share with you our...
The Worlds Greatest Employer - Mark Shantz
It's often been said. "Gosh darn I hate my job." making ends meet in a civilized society can still be a prim evil task. People on the most part are always looking for solutions to make their lives a little easier and less complex. Where do you fit...
Craft Fairs, Bazaars & Flea Markets…Oh, My! - Anita DeFrank
Many names are associated with events such as these. Craft Fairs, Bazaars, Flea Markets and Swap Meets are a few names you can find. Whatever the name…they all mean the same thing. They allow you to meet new and interesting people (hopefully...
Marketing Your Website Inexpensively - A M Wilmot
There are a number ways you can go about marketing your website, many of which are quite inexpensive. Effectively marketing your Home website is vital to your ultimate success. In fact, the key to growing a business, and particularly a new Home...
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Are You Doing a Good Job?
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Written By:
Dave Balch
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I'll bet that you are really good at what you do. You are
conscientious, creative, and hard working. You would never
short-change your customers or give them less than 110 per
cent. Right? RIGHT!
But do your customers know that? Do they know that you are
on schedule, that you gave them something extra, that you
did exactly what they wanted?
"Okay, Dave, what got you started on this one?" you're
probably asking.
We have some friends that hired a pet-sitter to take care of
their two dogs and two cats while they were on vacation.
When they returned, they found no evidence that their
animals had been cared for as instructed. Medications
looked as if they hadn't been touched. The supply of treats
looked virtually the same as it had when they left. True,
the animals were healthy and that's the most important
thing; to paraphrase Roseanne, "The animals were alive [when
my friends got home], so the pet sitters did their job!"
>From a business point of view, though, the pet sitters
didn't do so well. The evidence suggests that they did a
'poor' job. Or was it just a case that there was no
evidence that they did a 'good' job?
Did they give the medications or didn't they? It looked
like they didn't when, in fact, they did, and provided an
extra service by picking up more. Did they give the treats
as requested or didn't they? It looked like they didn't
when, in fact, they did and provided an extra service by
going to the store to buy more.
The word is "perception". You may be doing a great service
for your - continued below ...
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continued ...
customers, but leaving them with a different
perception of what you've done.
I learned this lesson the hard way. As a
programmer/consultant at a large medical facility I was
given an important program to write. It was a critical
component of a critical system that was supposed to be
operational by a certain date. I worked on it mostly from
home. My client didn't see me very often, and his
perception was that I was goofing off; procrastinating until
the last moment. As a result, his anxiety level was high,
to put it mildly. In fact, I was doing a GREAT job for him,
putting in extra time and even a few extra features.
My bad. I should have made a point of letting him know what
I was doing so that he would feel comfortable in knowing
what was going on. I could have done this in a number of
ways both subtle and not-so-subtle. Subtle: "While I was
working on this at home last night, I came up with a few
questions." Not-so-subtle: "I know you haven't seen too
much of me lately, but that's because I've been working on
this project at home. I didn't want you to think I was
putting it off".
The point is this: if you're doing a good job for your
customers, make sure they know it!
About the Author
"Make More Money and Have More Fun" with your small
business! Dave will show you how with his FREE newsletter,
"Big Bucks in a Bathrobe" sent by e-mail. Visit
http://www.TheStayAtHomeCEO.com
Comments and/or questions are always welcome
at 1-800-366-2347 or mailto:Dave@DaveBalch.com.
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| _Additional Resources ... |
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Some Things To Consider When Selecting A Leads Exchange Group - Leni Chauvin
It has been said that 80% of business today comes from referrals. People want to do business with people they know, like, trust and respect. I believe that with all my heart. Because I believe that one of the best venues for developing strong...
Home Equity Loan – With a Reverse Mortgage, Your Home Pays You! - Charles Essmeier
The home equity loan has become quite popular in the last five years, and Americans have tapped into the equity of their homes in record numbers. The reasons vary, although home improvement and debt consolidation are the most common reasons for...
Winning the Home Business Jackpot - Donna Schwartz Mills
Well, once again I *did not* win the California Lottery. I can always tell when things are going well in my life, because I don't daydream about getting rich quick. When I was working outside the home full time, I found myself buying tickets every...
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